Refund and Returns Policy
At AINAS, we take great pride in the quality and craftsmanship of our jewellery. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, unworn, and in original packaging with tags intact.
- Return shipping is the responsibility of the customer unless the item received was damaged or incorrect.
Non-Returnable Items
- Customised or personalised jewellery
- Items bought during sale or clearance events
- Items that show signs of use or damage after delivery
Refunds
- Once we receive and inspect your return, we will notify you via email or WhatsApp.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
Exchange Option
- We offer exchanges only in case of defective or damaged items.
- To initiate an exchange, please contact us with clear photos within 48 hours of delivery.
How to Initiate a Return
- Contact us via email or WhatsApp with your order ID and reason for return.
- Wait for our return confirmation and instructions.
- Pack the item securely and ship it to the provided address.
Need Help?
📞 WhatsApp/Call: [+91 6239606573]
📧 Email: [mahjnrenu4@gmail.com]
We’re here to assist you Monday to Saturday, 10 AM – 6 PM.require a receipt or proof of purchase.